Refund policy


Return Policy

We offer returns and exchanges within 5 days from the date of delivery. If more than 5 days have passed since your purchase, we will not be able to offer a return, exchange, or refund.

To be eligible for a return or exchange:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be returned with its original packaging, tags, and accessories.

  • Products purchased during sale, clearance, or promotional offers may not be eligible for return or exchange unless they are damaged or defective.

  • Exchanges are only provided for items that are found to be defective or damaged after inspection.

Return Shipping Charges

For all approved returns due to reasons such as change of mind, size issues, or personal preference, a ₹100 return logistics fee will be deducted from your refund amount to cover return shipping and handling costs.

No return logistics fee will be charged if the product delivered is incorrect product and the claim is approved after inspection

and for damaged, defective you can apply for replacement.

Certain categories of products may be exempt from returns or refunds. Such products will be clearly identified at the time of purchase.

Once your returned product is received and inspected, we will notify you via email regarding the status of your return or exchange. If approved after our quality check, your return, exchange, or refund will be processed according to this policy.

Refund & Cancellation Policy

This Refund & Cancellation Policy outlines how you can cancel an order or request a refund for products purchased through our platform.

Order Cancellation

  • Cancellation requests will only be considered if made within 5 days of placing the order, provided the order has not already been shipped or processed.

  • Once an order has been dispatched or is out for delivery, cancellation requests cannot be accepted. In such cases, you may refuse to accept the package at the time of delivery.

Non-Cancellable Products

Cancellation requests are not accepted for perishable products such as flowers, food items, or other similar goods. However, a replacement or refund may be considered if the delivered product is found to be damaged, defective, or of poor quality.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact our customer support within 5 days of delivery.

After verification and inspection, we will determine whether the product qualifies for a replacement or refund.

If the product received is significantly different from what was displayed on our website, please notify our customer support within 5 days of receiving the order. We will review your complaint and take appropriate action.

Manufacturer Warranty

For products covered under a manufacturer's warranty, customers should contact the respective manufacturer directly for warranty-related claims.

Refund Processing

Once your refund request has been approved and the returned product has passed our quality inspection:

  • Any applicable return logistics deduction (₹100) will be applied where relevant.

  • Refunds will be processed to the original payment method.

  • Please allow up to 12 business days for the refund to reflect in your account, depending on your bank or payment provider.